When a catastrophic claim hits, what happens in the early stages often decides whether the story that gets told is the captive's own, or one that is told about it. This panel goes inside real catastrophic losses to show how disciplined claims strategy works hand in hand with coordinated communication to claimants, regulators, reinsurers, and the board. From triage to reserving to litigation management, every aspect of what to do and not to do will be covered. Panelists have sat on multiple sides of a catastrophic claim and will bring attendees a lived perspective on how to build their own catastrophic claims response plan.

Following this presentation, audience members will be able to build a response protocol for catastrophic claims that aligns claims, legal, and communications teams before a crisis forces them to improvise, pinpoint the early reserving and litigation-management decisions that most influence a catastrophic claim's ultimate cost, duration, and reputational impact, and design a stakeholder communications plan — for claimants, regulators, reinsurers, and the board — that keeps the captive in control of its own story.