Full Name
Queena Cheung
Job Title
Chief Strategy and Digital Officer
Company
Marsh
Speaker Bio
Current Responsibilities
Queena Cheung is the Chief Strategy and Digital Officer for Marsh’s Captive Solutions team, responsible for AI-embedded strategy, product innovation, and digital transformation that grow the business and enhance client value. She defines the group’s strategic roadmap, builds and scales captive products and platforms, and drives operational efficiency through data, automation, and cross‑functional collaboration.
Queena led the development and launch of ReadyCell, the first AI‑powered captive product, which established a new benchmark for innovation in the captive market and demonstrated how GenAI can be integrated responsibly into insurance products and services.
Experience
She joined Marsh in 2018 after roles in banking, where she led firmwide risk‑control and transformation programs. Queena earned a B.A. in Business (with honors) from Rutgers University and an M.S. in Information and Knowledge Strategy from Columbia University.
She combines her academic insights with extensive industry experience to design strategies that are technically sound, commercially viable, and centered on client outcomes. Known for building collaborative teams and translating complex technology into clear business value, Queena is focused on deepening client impact and creating sustainable competitive advantage for the firm.
Queena Cheung is the Chief Strategy and Digital Officer for Marsh’s Captive Solutions team, responsible for AI-embedded strategy, product innovation, and digital transformation that grow the business and enhance client value. She defines the group’s strategic roadmap, builds and scales captive products and platforms, and drives operational efficiency through data, automation, and cross‑functional collaboration.
Queena led the development and launch of ReadyCell, the first AI‑powered captive product, which established a new benchmark for innovation in the captive market and demonstrated how GenAI can be integrated responsibly into insurance products and services.
Experience
She joined Marsh in 2018 after roles in banking, where she led firmwide risk‑control and transformation programs. Queena earned a B.A. in Business (with honors) from Rutgers University and an M.S. in Information and Knowledge Strategy from Columbia University.
She combines her academic insights with extensive industry experience to design strategies that are technically sound, commercially viable, and centered on client outcomes. Known for building collaborative teams and translating complex technology into clear business value, Queena is focused on deepening client impact and creating sustainable competitive advantage for the firm.
Speaking At
